Currently, you can contact Vikings by email, IRC (on Freenode), telephone and by snail-mail:
|Issues regarding||Mail address||GPG Key ID & download||Notes|
|General Contact||hello at vikings dot net||0x7BD63126||General contact or just to say "hello".|
|Member Contact||support at vikings dot net||0x19A5C4F3||A "members only" mailbox to answer questions regarding your services and products. Please send your message from the email you're registered with us.|
|Abuse Contact||abuse at vikings dot net||0x0995AD3D||If you've witnessed network abuse (spamming or hacking) issues originating from our network, please contact our Abuse Team. Include logs of the offending activity if possible.|
All outgoing emails from Vikings are signed by our GPG keys.
The email that you received from these accounts (mentioned above) have been signed among each other.
To authenticate our emails, you will need PGP software. We use the GNU Privacy Guard (GnuPG or GPG) to implement PGP.
You can download our GPG keys from the links above or use the following command example in a GNU/Linux CLI to download the key ID 0x7BD63126 (hello at vikings dot net) from a keyserver:
gpg --recv-keys 0x7BD63126
Vikings uses greylisting on its mail servers for certain mail address in order to reduce the amount of spam received.
Greylisting works by sending a temporary SMTP error the first time an email is received from an unknown sender. Any legitimate mail servers that receive this error will resend the email successfully. The bulk mailers used by spammers do not usually try to resend email that is returned and so the spam is blocked on the first and only attempt at delivery.
Legitimate emails to Vikings should not be affected by greylisting. However, if you have any problem sending email, please contact abuse at vikings dot net.
You can contact us on IRC (Freenode) in #vikings with your favorite IRC client or use this link to connect to Freenode IRC with your webbrowser.
If you're not familiar with IRC, please keep in mind that while we're usually online 24/7, we're humans and may not see your question for some time. Thus patience may be required. Please use another contact method if you're not able to wait for an answer.
We're located in Germany, directly adjacent to Frankfurt/Main, world's largest internet hub.
+49 69 247 54 91 0